Technical Support

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Our support team takes pride in their customer service delivering expert advice and
top of the line experience.

For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.

What makes your equipment ventless?

Our AutoFry has an internal venting system that contains a charcoal and mesh filter, and a grease baffle. The AutoFry meets the UL 710B code for Recirculating Systems. For best performance, we recommend the charcoal filter be changed every three months and the mesh be changed every six months. The MultiChef is NSF listed and has been engineered to operate safely without a hood or ventilation system. The MultiChef has been tested and approved by UL and conforms to the ventilation requirements set forth by NFPA96 using EPA202 test method.

Where can I buy your equipment?

Our equipment is sold all over the globe with a number of purchase options including leasing. For more information on purchasing a machine in the US or Canada click here. For more information on purchasing a machine internationally, click here .

Where can I get assistance with machine troubleshooting?

We have a number of online resources, from our AutoFry troubleshooting guide to our step by step video tutorials. If you still need assistance, feel free to submit a service request form or call 800-348-2976.

Where can I buy parts & accessories?

Check out our webstore at shop.mtiproducts.com or you can call us direct at 1-800-348-2976